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DMV Launches New Online Services

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A sign at a California Department of Motor Vehicles office. (Robyn Beck/Getty Images)

A sign at a California Department of Motor Vehicles office. (Robyn Beck/Getty Images)

AnnaDuckworth20100909_KCBS_0483r Anna Duckworth
Anna started her broadcasting career at KCBS in 1994, a few mont...
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SACRAMENTO (KCBS) – California’s Department of Motor Vehicles has launched a new service on its website, making it easier for customers to handle transactions online.

The new system allows people to create their own, personalized accounts – much like an online banking website.

KCBS’ Anna Duckworth Reports:

By creating a username and password, DMV information – including driving and registration history – appears any subsequent time the user logs in.

“In three minutes or less you can go to our website and click in the register here section in the upper right-hand corner. And within three minutes you can have your own account established,” explained DMV spokesperson Mike Marando.

Payment for registration and license renewal can be processed on the site, and users will also have immediate access to their records.

“A lot of our transactions can be done online, for example renewing your vehicle registration. 25% of our customers that are in a field office to do a transaction are there to register their car,” said Marando. “If they need a copy of their driving record, a lot of employers require that, they can log on and get an unofficial copy for $2.00.”

Naturally, driving assessments must still be done in person.

“We haven’t figured out a way to do that online yet, you have to take your drive test in a field office and the written exam as well,” said Marando.

(© 2010 CBS Broadcasting Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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