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ConsumerWatch: Coupons Go Missing From East Bay Papers

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(CBS)

(CBS)

(CBS 5) – Readers of the Contra Costa Times and other East Bay newspapers who missed their coupon supplements the last few Sundays can call the newspaper’s parent company, and get a refund equal to the cost of the paper.

At least forty people complained last month that their Sunday papers didn’t contain the usual money-saving supplements. Among them: Sherri White and her husband, who estimate they save $36-$40 a week by clipping coupons.

“I’m shuffling through the papers and I’m like ‘there are no coupons,’” White told ConsumerWatch.

The Bay Area Newsgroup, the owner of the affected papers said a computer system upgrade is to blame for the missing inserts. It apologized for the mistake, and said the problem has now been fixed.

Still, the company advises coupon clippers who purchase their Sunday papers at a newsstand, to check for the supplements before they take their papers home because they occasionally go missing.

If you’d like a refund, call the Bay Area Newsgroup at (925) 302-1615.

(Copyright 2012 by CBS San Francisco. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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