SAN FRANCISCO (KCBS) – San Francisco recorded more than 1,700 complaints about poor taxi service from July 2011 to July 2012, including everything from drivers who smoke, speed, fall asleep, refuse fares and even taxis infested with bed bugs.
The report by “The Bay Citizen” found that passengers registered 1,733 complaints to San Francisco’s 311 complaint line from July 1, 2011 to June 30, 2012. This was a 13 percent increase from the previous fiscal year.
Things like talking on the phone, texting and even playing mobile games all were on the list of complaints about taxi drivers. One passenger even complained that the driver offered a fare discount if she would make out with her friend.