SAN JOSE (KCBS) – The company that provides ambulances services for 14 Santa Clara County cities and its unincorporated areas has been put on notice: the county considers it to be in violation of its contract, and is rethinking the arrangement.
Rural Metro entered into a 5-year contract with Santa Clara County in July 2011. Among the provisions in the contract: Rural Metro agreed to maintain a response time of less than 12 minutes to at least 90% of 911 calls.
Rural Metro receives approximately 6,500 such calls each month.
The company maintains that the overwhelming majority of calls are answered in a timely fashion, but the company has paid more than $4.7 in fines for contract violations. The county puts those funds in a special trust account, managed by the county, and used for staff training and public service announcements, among other things.