(KPIX 5) — Computer problems saddled a number of Department of Motor Vehicles offices across the state with even longer delays Tuesday.

The department’s new automated queuing system went down for an hour or so Tuesday morning in nearly a dozen DMV offices. In Santa Clara, the outage forced clerks to go the old-fashioned route: shouting the customers’ names out loud.

The DMV said the problem was intermittent and was fixed well before lunchtime. The outage also did not affect the actual processing of transactions, which is on a completely separate system.

The new queuing system has been rolled out to 42 DMV offices out of more than 170 statewide. But today’s outage raises concerns, especially since the department began issuing the new Read ID cards and driver licenses, increasing foot traffic and wait times at already crowded offices.

The agency issued a statement about today’s outage, saying, “Our staff has been manually handling this while our IT addresses the issue … We apologize for any inconvenience.”

The DMV also said the problems were caused by a high number of attempts to access the central database at the same time.

At the office in Los Gatos Tuesday there was a completely separate problem. It still has the old queuing system, but it’s been down since Friday. People with no appointment waited more than four hours before they were even let inside the building.

“I would say [I’m] frustrated, but things happen,” said DMV customer Gayle Williams. “So, try to make the best of it.”

Customer Emily Reubush did not have an appointment and was told the wait would be five hours. After today, she does not have a lot of confidence the DMV can reduce wait times for the Real ID, which people have to apply for in person.

“They can’t handle their daily load, it seems,” said Reubush. “So I guess I’ll, either I’ll leave the state by then, or fly on a passport.”

According to the DMV, beginning October 1, 2020, the federal government will require driver licenses or identification cards to be Real ID compliant in order to use it to board an airplane or enter military bases and most federal facilities.


Comments (16)
  1. Archie Demarest says:

    Nobody noticed.

    1. Hao De says:

      mebbe they take too long issuing american passports and free cellphones to border infiltrators .

  2. Steven Bowen says:

    Exactly, no one noticed. The DMV is a crystal clear example of government ineptitude and waste, with surly employees and limited hours to boot (despite record tax hauls from sales/gas/property/income) that California rakes in. Disgusting. Who voted this bum in AGAIN anyway?! And now this fiasco. California makes the white house look like a well oiled machine.

    1. How’s that state government working out for you? Demo-rats rule! Elections have consequences!

  3. Ken Valley says:

    Way to go MexiFornia! Keep bringing in the illegals and let them fix your computers! Ha ha!

  4. What an outrage for all those illegals…!

  5. I don’t know about California, but in my state, you can go to AAA if it is a simple license renewal. Took me 10 minutes

  6. And some people want the gov’t running our healthcare services… no thanks.

  7. I’ve been to Russia, get used to your new and improved socialist government service. When people get paid whether they work or not, this is what you get.

  8. And California Libs want single payer. F U

  9. WOW!!! Wait times shorter when computers crash….

  10. My friend recently had to go to DMV in Fremont, they had to wait almost 7 hours in line to get their business done, a simple title transfer.

  11. Sean Horvath says:

    In other words, it was Tuesday…….

  12. Coy Coleman says:

    Isn’t that the usual wait time?

Leave a Reply

Please log in using one of these methods to post your comment:

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

More From CBS San Francisco

Get The New CBS SF Bay Area Local App
LIVE: Monday through Friday from 3am – 3pm PST
Dedicate A Bay Bridge Light

Watch & Listen LIVE