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911 Call

California Highway Patrol regional call center in Vallejo, where 911 calls from cellphones in Oakland are directed. (CBS)

Some Oakland 911 Callers Get The Runaround When Asking For Help

When you call 911, you expect to get connected directly to a dispatcher who can send help your way. People who call for help from cellphones in one Bay Area city said that is not happening.

09/26/2013

A San Francisco Police patrol car (Justin Sullivan/Getty Images)

Shots Fired In San Francisco’s Hunters Point Prompts Brief School Lockdown

Multiple shots were fired in San Francisco’s Hunters Point neighborhood Friday afternoon, prompting a lockdown at a nearby elementary school, according to police.

09/20/2013

911 Dispatcher. (CBS)

Santa Clara County 911 Dispatchers, Union Workers Reach Labor Deal

A union that represents 9,000 Santa Clara County employees, including 911 dispatchers, announced Wednesday that it has reached a tentative labor agreement with the county.

08/28/2013

911 Dispatcher. (CBS)

911 Dispatchers In Santa Clara County Threaten To Strike

Dozens of union emergency dispatchers rallied in San Jose Thursday to say they may strike against Santa Clara County over mandatory overtime, but the county’s top official said that could trigger a court injunction to block it.

08/22/2013

(CBS)

Failure To Call 911 Questioned After Burlingame Gas Leak

Both the contractor and PG&E crew failed to call 911 immediately after the gas leak.

08/09/2013

Leila Fowler (Fowler family)

911 Call Released In Calaveras Girl’s Stabbing, Brother Charged

An attorney for a 12-year-old California boy arrested in the stabbing death of his sister says the youngster might have lied about seeing a long-haired intruder fleeing the scene but that doesn’t make the boy the killer.

05/14/2013

Alexa Hile Lewis. (San Ramon Valley Fire Protection District)

San Ramon Girl To Be Honored For Helping Ill Mom, Calling 911

A fourth grader from the East Bay will be honored for her heroism this week after calling 911 and helping her mother when she suddenly became ill.

04/10/2013

Refinery Fire 2

Dispatcher Seems Confused By 9-1-1 Call Reporting Chevron Richmond Fire

An audio recording of the initial 9-1-1 call from the Chevron refinery to Richmond authorities reporting Monday night’s fire suggests that the emergency dispatcher may have been confused about how to respond to the incident.

08/08/2012

The Berkeley hills home where man was beaten to death. (CBS)

Ignored 911 Call Turns Fatal In Berkeley; Police Busy With Occupy Protest

Berkeley police acknowledge they didn’t immediately respond to a call in the hills that would eventually result in last Saturday’s homicide, because they were planning for an Occupy protest headed to UC Berkeley.

02/21/2012

Details Revealed On 'Biggest Loser' Contestant's Fall

Details Revealed On ‘Biggest Loser’ Contestant’s SF Fall, Injury

Audio was released from the 911 emergency call when “Biggest Loser” contestant, Sam Poueu was seriously injured after he plummeted several stories in San Francisco…

09/20/2011

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