When you call 911, you expect to get connected directly to a dispatcher who can send help your way. People who call for help from cellphones in one Bay Area city said that is not happening.
Multiple shots were fired in San Francisco’s Hunters Point neighborhood Friday afternoon, prompting a lockdown at a nearby elementary school, according to police.
A union that represents 9,000 Santa Clara County employees, including 911 dispatchers, announced Wednesday that it has reached a tentative labor agreement with the county.
Dozens of union emergency dispatchers rallied in San Jose Thursday to say they may strike against Santa Clara County over mandatory overtime, but the county’s top official said that could trigger a court injunction to block it.
Both the contractor and PG&E crew failed to call 911 immediately after the gas leak.
An attorney for a 12-year-old California boy arrested in the stabbing death of his sister says the youngster might have lied about seeing a long-haired intruder fleeing the scene but that doesn’t make the boy the killer.
A fourth grader from the East Bay will be honored for her heroism this week after calling 911 and helping her mother when she suddenly became ill.
An audio recording of the initial 9-1-1 call from the Chevron refinery to Richmond authorities reporting Monday night’s fire suggests that the emergency dispatcher may have been confused about how to respond to the incident.
Berkeley police acknowledge they didn’t immediately respond to a call in the hills that would eventually result in last Saturday’s homicide, because they were planning for an Occupy protest headed to UC Berkeley.
Audio was released from the 911 emergency call when “Biggest Loser” contestant, Sam Poueu was seriously injured after he plummeted several stories in San Francisco…