When you call 911, you expect to get connected directly to a dispatcher who can send help your way. People who call for help from cellphones in one Bay Area city said that is not happening.
A union that represents 9,000 Santa Clara County employees, including 911 dispatchers, announced Wednesday that it has reached a tentative labor agreement with the county.
Dozens of union emergency dispatchers rallied in San Jose Thursday to say they may strike against Santa Clara County over mandatory overtime, but the county’s top official said that could trigger a court injunction to block it.
Overworked emergency dispatchers in San Jose are on the brink of getting some relief, with the addition of nearly one dozen new colleagues.