911 Dispatcher

A Boeing 777 airplane lies burned on the runway after it crash landed at San Francisco International Airport July 6, 2013. (Photo by Ezra Shaw/Getty Images)

San Francisco 911 Dispatcher Honored For Work During Asiana Plane Crash At SFO

The city’s Board of Supervisors and fire chief honored a San Francisco 911 dispatcher Tuesday afternoon for his work coordinating the emergency response during the Asiana Flight 214 plane crash last summer.

04/08/2014

California Highway Patrol regional call center in Vallejo, where 911 calls from cellphones in Oakland are directed. (CBS)

Some Oakland 911 Callers Get The Runaround When Asking For Help

When you call 911, you expect to get connected directly to a dispatcher who can send help your way. People who call for help from cellphones in one Bay Area city said that is not happening.

09/26/2013

911 Dispatcher. (CBS)

Santa Clara County 911 Dispatchers, Union Workers Reach Labor Deal

A union that represents 9,000 Santa Clara County employees, including 911 dispatchers, announced Wednesday that it has reached a tentative labor agreement with the county.

08/28/2013

911 Dispatcher. (CBS)

911 Dispatchers In Santa Clara County Threaten To Strike

Dozens of union emergency dispatchers rallied in San Jose Thursday to say they may strike against Santa Clara County over mandatory overtime, but the county’s top official said that could trigger a court injunction to block it.

08/22/2013

(CBS)

Help Coming for Overworked San Jose 911 Dispatchers

Overworked emergency dispatchers in San Jose are on the brink of getting some relief, with the addition of nearly one dozen new colleagues.

03/29/2013

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