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Airlines

Virgin America

ConsumerWatch: Customer Service Headaches Continue At Virgin America

Customer service problems at Virgin America started several months ago when it installed a new reservation system in October. But more than two months after CBS 5 ConsumerWatch reported on the issue, the problems still persist.

02/24/2012

San Francisco International Airport. (CBS)

Hurry For Delays: The Best Of SFO

  Hours: Sun to Fri – 10 a.m. – 4:30 p.m. Price: Free For millions of air travelers, the airport experience can be a stressful game of hurry up and wait. Not at the San […]

02/06/2012

Travelers At SFO

ConsumerWatch: New Protections Rolled Out For Air Travelers

This week, new rules issued by the Department of Transportation will go into effect that will further protect passenger rights.

01/24/2012

Mineta San Jose International Airport

Mineta San Jose Airport To Expand Overseas Flights

Last month, the airport announced it had landed its first overseas flight in five years – nonstop service to Japan. Now, the airport is hoping to build on that momentum with even more overseas flights, especially to Asia.

01/23/2012

Virgin America

ConsumerWatch: Virgin America Customers Complain About Reservation Issues

A new reservation system at Virgin America has created monumental headaches for the airline and its passengers.

12/20/2011

Mineta San Jose International Airport

Mineta San Jose Airport Courts Flights To Shed ‘Lonely’ Status

Mineta San Jose International, which just last week was named the loneliest airport for Thanksgiving travel, is pulling out all the stops to attract more flights and passengers.

11/22/2011

plane money

ConsumerWatch: Outsmarting The Airlines

Labor Day may be the unofficial end of summer, but it’s also the very beginning of the cheapest time of the year to fly.

09/05/2011

A United Airlines 757 in flight after takeoff from San Francisco International Airport. (AP file photo)

Flying Public Caught In Push And Pull Between Airlines, IRS

Airlines have been reluctant to refund the federal taxes collected illegally after the partial shutdown of the Federal Aviation Administration.

CONNECT WITH KCBS–07/29/2011

(AP)

ConsumerWatch: Jobs Requiring Jobs, Airline Taxes

A review of popular job websites like Monster.com, Careerbuilder.com, and Craigslist.org found hundreds of employers specifically seeking applicants who are “currently employed” or recently employed.

KPIX 5–07/28/2011

(AP)

With Thousands Stranded Across the U.S., Airlines Raise Prices

The major American airlines are adding insult to injury, raising fares even while thousands of stranded passengers struggle to get home after last weekend’s big blizzard.

CONNECT WITH KCBS–12/29/2010

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