Call Center

Computer Failure Cripples 911 Dispatch System For Brentwood, Antioch AreaA computer failure has crippled the emergency dispatch center for the Brentwood and Antioch area.
Enrollment Begins At California Health Care ExchangeBusiness officially opened Tuesday morning at health insurance exchange call centers in California, under President Obama's health care overhaul.
Big Bay Area Call Center Gears Up To Field Obamacare QuestionsStarting Tuesday, more than 160 customer service agents in a Concord warehouse will be fielding calls from prospective enrollees in the state's new health care exchange under the federal Affordable Care Act of 2010.
Help Coming for Overworked San Jose 911 DispatchersOverworked emergency dispatchers in San Jose are on the brink of getting some relief, with the addition of nearly one dozen new colleagues.
Comcast Closing Bay Area, Sacramento Call Centers; 1,000 Jobs LostThe company on Tuesday cited the high cost of living and doing business in California as the reason behind its decision to shut down the call centers in Sacramento, Livermore and Morgan Hill at the end of November.
'Trevor Project' Honors Harvey Milk's 81st BirthdayDuring the 1970s, calls came in almost daily to late gay rights activist Harvey Milk’s Castro Camera store in San Francisco from youth struggling to come to terms with their sexuality.