Call Center

911 Dispatcher. (CBS)

Computer Failure Cripples 911 Dispatch System For Brentwood, Antioch Area

A computer failure has crippled the emergency dispatch center for the Brentwood and Antioch area.

07/06/2014

A doctor treats a patient in a room of the emergency department of a hospital in Lens, northern France, on September 18, 2013. (PHILIPPE HUGUEN/AFP/Getty Images)

Enrollment Begins At California Health Care Exchange

Business officially opened Tuesday morning at health insurance exchange call centers in California, under President Obama’s health care overhaul.

10/01/2013

(Photo by Getty Images)

Big Bay Area Call Center Gears Up To Field Obamacare Questions

Starting Tuesday, more than 160 customer service agents in a Concord warehouse will be fielding calls from prospective enrollees in the state’s new health care exchange under the federal Affordable Care Act of 2010.

09/29/2013

(CBS)

Help Coming for Overworked San Jose 911 Dispatchers

Overworked emergency dispatchers in San Jose are on the brink of getting some relief, with the addition of nearly one dozen new colleagues.

03/29/2013

A Comcast call center in Sacramento. (CBS)

Comcast Closing Bay Area, Sacramento Call Centers; 1,000 Jobs Lost

The company on Tuesday cited the high cost of living and doing business in California as the reason behind its decision to shut down the call centers in Sacramento, Livermore and Morgan Hill at the end of November.

09/25/2012

San Francisco Supervisor Harvey Milk, a long-time gay-rights activist in the Castro, was assassinated by fellow supervisor Dan White, who also shot and killed Mayor George Moscone on Nov. 27, 1978. (AP)

‘Trevor Project’ Honors Harvey Milk’s 81st Birthday

During the 1970s, calls came in almost daily to late gay rights activist Harvey Milk’s Castro Camera store in San Francisco from youth struggling to come to terms with their sexuality.

CBS San Francisco–05/22/2011

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