The Covered California enrollment website continues to experience technical issues and is expected to be offline through this weekend.
The enrollment portal has been temporarily taken offline because of software malfunctions that were affecting the consumer experience. Covered California decided to close the enrollment portion of the website early Wednesday afternoon.
California’s health care exchange promised potential customers they would have enough physicians to choose from. But some new enrollees, including an Alameda County woman, are discovering that their doctor choices are extremely limited.
A growing number of people who purchased health insurance through California’s state run exchange are complaining that they were misled about the availability of physicians in the network. Some are calling it a bait and switch.
California’s health exchange is more than halfway toward meeting its original projection of 1.3 million sign-ups for individual insurance policies by the March 31 enrollment deadline, according to federal data released Wednesday.
Doctors, the insurance industry, and California’s medical establishment are shedding light on why there were so many inaccuracies in the now-removed Physician Directory on the Covered California website.
After KPIX 5 ConsumerWatch revealed confusion over which physicians are accepting patients under Covered California, some doctors who did not want to accept patients on the exchange said they were surprised to find out they were on the exchange’s list of providers.
Covered California is shutting down a major portion of its website after a KPIX 5 ConsumerWatch investigation revealed inaccuracies in their list of doctors accepting insurance.
Some frustrated enrollees of Covered California are accusing the insurance exchange of false advertising, after they said doctors listed on their website aren’t actually accepting Covered California plans.
Officials with California’s health insurance exchange Tuesday said about 625,000 people have signed up for an individual or family policy under the federal health care reforms, but enrollments for Latinos and younger people continue to lag expectations.