Customer Satisfaction

(Justin Sullivan/Getty Images)

BART Customer Satisfaction Drops 10% In 3 Years, Riders Worry About Crowded Cars, Cleanliness

Bay Area Rapid Transit is looking to improve service after numbers released Thursday from a recent revealed customer satisfaction with the transportation service has fallen.

01/30/2015

Dismal Earnings Report Expected From Los Gatos-Based Netflix

Netflix has learned some hard lessons about customer service and safisfaction as the Los Gatos-based company prepares to release some dismal 3rd quarter earnings.

10/22/2011

AT&T Park

About The Bay: Spotty Cell Service Ironic At AT&T Park

After AT&T spent $52 million for naming rights, it stands to reason that they’d want their own product to work well at the ballpark.

CONNECT WITH KCBS–04/25/2011

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