From too few doctors, to state regulators who weren’t enforcing the law, the set backs and successes of the state’s health care exchange have been the topic of many ConsumerWatch reports this year. Now, the new laws in the New Year could fix some of the most significant issues facing Covered California. Julie Watts reports.
The race to meet federal deadlines meant millions of dollars in no-bid contracts by the California health insurance exchange, a new investigative report reveals. Officials with Covered California, however, are defending the decisions that were made.
For months, KPIX 5 ConsumerWatch has investigated dozens of complaints from people on Covered California. A Contra Costa County family describes their positive experience on the insurance exchange.
The exchange has insisted it is working to fix problems, but KPIX 5 ConsumerWatch has found that Covered California may not even realize the scope of what needs to be fixed since the agency isn’t actually tracking complaints.