The race to meet federal deadlines meant millions of dollars in no-bid contracts by the California health insurance exchange, a new investigative report reveals. Officials with Covered California, however, are defending the decisions that were made.
For months, KPIX 5 ConsumerWatch has investigated dozens of complaints from people on Covered California. A Contra Costa County family describes their positive experience on the insurance exchange.
The exchange has insisted it is working to fix problems, but KPIX 5 ConsumerWatch has found that Covered California may not even realize the scope of what needs to be fixed since the agency isn’t actually tracking complaints.