Department of Managed Health Care
The exchange has insisted it is working to fix problems, but KPIX 5 ConsumerWatch has found that Covered California may not even realize the scope of what needs to be fixed since the agency isn’t actually tracking complaints.
For months, KPIX 5 ConsumerWatch has been investigating consumer complaints about Covered California insurance policies. The months long investigation uncovered everything from too few doctors to complaints of insurance bait and switch.
State Investigating Covered California Insurers After KPIX 5 Reports On Customers Not Finding Doctors
State regulators are investigating whether two large insurance companies, Anthem Blue Cross and Blue Shield of California, may have broken state laws by misleading customers who signed up for their plans through Covered California.
A state lawmaker said a fix is needed to address the inaccurate provider lists offered by some of the insurance companies selling insurance on Covered California, the state’s insurance exchange.
State officials have fined Kaiser Permanente $4 million, alleging the health care giant failed to provide adequate mental health services.
A California legislative committee on Wednesday narrowly approved a bill that would give state officials the power to reject proposed health insurance rate increases, but even some supporters said it will need major changes to survive.
A bill that would allow state officials to reject rate increases proposed by health insurers is under intense lobbying pressure as it faces a key committee vote this week.
Democrats in the California Assembly on Thursday narrowly approved giving state regulators the power to reject rate hikes proposed by health insurers, voting after Republican lawmakers walked out of the chamber in protest.
Double-digit rate hikes for 120,000 Anthem Blue Cross health insurance policyholders will take effect Sunday.
California’s top health care administrator has vowed to track the actions of insurers because of the new law on health care reform.