For months, KPIX 5 ConsumerWatch has investigated dozens of complaints from people on Covered California. A Contra Costa County family describes their positive experience on the insurance exchange.
The exchange has insisted it is working to fix problems, but KPIX 5 ConsumerWatch has found that Covered California may not even realize the scope of what needs to be fixed since the agency isn’t actually tracking complaints.
Friday will be the end of the grace period to get health insurance starting Jan. 1 for consumers who were frustrated in their attempts to sign up by Monday’s deadline.
The agency overseeing California’s health insurance exchange offered a bit of breathing room for consumers who tried but failed to meet Monday’s deadline for coverage starting in the new year, as its website and call centers were overwhelmed by last-minute demand.
Officials with California’s health insurance exchange say more than 16,300 applications were processed during the marketplace’s first five days of operation.
Twelve health insurance companies have signed contracts to offer coverage through California’s new exchange as part of the federal health care law.
Aetna Inc. will stop selling individual health insurance policies in California next month, just weeks after opting out of the exchange that is being established as part of the national health care reforms, a state regulator said Tuesday.
Gov. Arnold Schwarzenegger has signed seven major health care-reform bills, including legislation establishing an insurance exchange that will allow consumers to comparison-shop for coverage.