kpix-7-2013-masthead kcbs 7-2013-masthead

Mike Oristian

A man uses two smartphones. (Indranil Mukherjee/AFP/Getty Images)

ConsumerWatch: Free Web Service Takes Frustration Out Of Being Put On Hold

A free web service founded two brothers is helping consumers avoid the frustration of being placed on hold for customer service.

03/27/2012