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Reservation

Virgin America

ConsumerWatch: Customer Service Headaches Continue At Virgin America

Customer service problems at Virgin America started several months ago when it installed a new reservation system in October. But more than two months after CBS 5 ConsumerWatch reported on the issue, the problems still persist.

02/24/2012

Virgin America

ConsumerWatch: Virgin America Customers Complain About Reservation Issues

A new reservation system at Virgin America has created monumental headaches for the airline and its passengers.

12/20/2011

Credit card transaction, economy, commerce, retail,

ConsumerWatch: Last-Minute Restaurant Cancellations Prove Costly

Consumers may want to think twice before using a credit card to make a dinner reservation. Many restaurants will charge the card a cancellation fee for a last minute change of plans.

KPIX 5–04/12/2011