kpix-7-2013-masthead kcbs 7-2013-masthead


Virgin America

ConsumerWatch: Customer Service Headaches Continue At Virgin America

Customer service problems at Virgin America started several months ago when it installed a new reservation system in October. But more than two months after CBS 5 ConsumerWatch reported on the issue, the problems still persist.


Virgin America

ConsumerWatch: Virgin America Customers Complain About Reservation Issues

A new reservation system at Virgin America has created monumental headaches for the airline and its passengers.


Credit card transaction, economy, commerce, retail,

ConsumerWatch: Last-Minute Restaurant Cancellations Prove Costly

Consumers may want to think twice before using a credit card to make a dinner reservation. Many restaurants will charge the card a cancellation fee for a last minute change of plans.

KPIX 5–04/12/2011