Customer service problems at Virgin America started several months ago when it installed a new reservation system in October. But more than two months after CBS 5 ConsumerWatch reported on the issue, the problems still persist.
A new reservation system at Virgin America has created monumental headaches for the airline and its passengers.
Consumers may want to think twice before using a credit card to make a dinner reservation. Many restaurants will charge the card a cancellation fee for a last minute change of plans.