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Satisfaction

Social Media Site Twitter (Photo by Bethany Clarke/Getty Images)

Larry Magid: Survey Shows Lack Of Satisfaction For Users Of Common Social Media Sites

Some people may be addicted to social media sites, but many are less than pleased with what they’re getting. A new customer survey rates social media sites as the fourth lowest in satisfaction.

07/22/2014

BART train (Justin Sullivan/Getty Images)

BART Ridership Steady; Satisfaction Drops

A pair of studies show mixed signs from BART riders: ridership hasn’t dropped despite the economy, but rider satisfaction has dropped.

CBS San Francisco–02/11/2011

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