A growing number of consumers angry about how they’ve been treated by large corporations are fighting back in small claims court, and – if not winning – are at least getting the attention of the companies they’re suing.
Customer service problems at Virgin America started several months ago when it installed a new reservation system in October. But more than two months after CBS 5 ConsumerWatch reported on the issue, the problems still persist.
A new reservation system at Virgin America has created monumental headaches for the airline and its passengers.
Mineta San Jose International, which just last week was named the loneliest airport for Thanksgiving travel, is pulling out all the stops to attract more flights and passengers.
A New York City-bound flight was diverted an hour after it took off from San Francisco International Airport early this morning because of a mechanical problem, an airport duty manager said.
The effects of Hurricane Irene, the tempest battering the East Coast, were felt in the Bay Area as dozens of flights were canceled because of storm-related airport closures.
United Airlines and Virgin America have both canceled flights in and out of SFO on Friday and Saturday in response to the expected arrival of Hurricane Irene, airport officials said.
San Francisco International Airport’s Terminal 2 is set to open to the public this weekend, eleven years after closing for renovations.
A unique, spaceship-launching aircraft flew over the San Francisco Bay Wednesday morning in conjunction with the opening of a renovated terminal at San Francisco International Airport.
Another dozen Chihuahuas from San Francisco headed to New York City aboard a Virgin America flight.