OAKLAND (CBS SF) – Oakland police said Monday afternoon that their emergency and non-emergency phone numbers were not working and advised anyone in an emergency situation to dial 911.

The Oakland 10-digit emergency number at (510) 777-3211 and non-emergency number at (510) 777-3333 were not operating, police said shortly before 2:15 p.m.

Police said around 7:00 p.m. that the numbers were once again up and running.

The 10-digit emergency number is meant to ensure cellphone calls in Oakland go directly to the Police Department, since 911 calls from cellphones typically first go to the California Highway Patrol.

It is still not clear what caused the telephone outage.

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