Report: Berkeley 911 Communications Center Is Understaffed, OverworkedIt is taking longer for Berkeley dispatchers to answer 911 calls because the communications center doesn't have enough of them, according to the Berkeley city auditor.
New Software Allows Dispatchers To Pinpoint Location Of Uber Riders Who Call 911The new RapidSOS tech will allow Uber riders using the app's emergency button to be found easily by 911 dispatchers.
911 Operator Jailed For Hanging Up On Thousands Of CallersA former 911 operator in Houston is headed to jail after an investigation revealed that the emergency center worker hung up on thousands of people
San Francisco 911 Dispatcher Honored For Work During Asiana Plane Crash At SFOThe city’s Board of Supervisors and fire chief honored a San Francisco 911 dispatcher Tuesday afternoon for his work coordinating the emergency response during the Asiana Flight 214 plane crash last summer.
Some Oakland 911 Callers Get The Runaround When Asking For HelpWhen you call 911, you expect to get connected directly to a dispatcher who can send help your way. People who call for help from cellphones in one Bay Area city said that is not happening.
Santa Clara County 911 Dispatchers, Union Workers Reach Labor DealA union that represents 9,000 Santa Clara County employees, including 911 dispatchers, announced Wednesday that it has reached a tentative labor agreement with the county.
911 Dispatchers In Santa Clara County Threaten To StrikeDozens of union emergency dispatchers rallied in San Jose Thursday to say they may strike against Santa Clara County over mandatory overtime, but the county's top official said that could trigger a court injunction to block it.
Help Coming for Overworked San Jose 911 DispatchersOverworked emergency dispatchers in San Jose are on the brink of getting some relief, with the addition of nearly one dozen new colleagues.