BART Approval Rating Plunges Despite Efforts To Clean Up, Improve SystemThe results of BART's biannual customer satisfaction survey are in, and they are not good. Barely half of BART riders are happy with their transit experience, most of the complaints focused on concerns over safety and cleanliness.
Do You Have The Sales Gene?Selling a product where the buyer doesn’t see its necessity or usefulness is exhibiting the antithesis of good salesmanship.
BART Customer Satisfaction At 20-Year LowBART customer satisfaction is at a 20-year low according to a new survey of riders.
BART Customer Satisfaction Drops 10% In 3 Years, Riders Worry About Crowded Cars, CleanlinessBay Area Rapid Transit is looking to improve service after numbers released Thursday from a recent revealed customer satisfaction with the transportation service has fallen.
Dismal Earnings Report Expected From Los Gatos-Based Netflix Netflix has learned some hard lessons about customer service and safisfaction as the Los Gatos-based company prepares to release some dismal 3rd quarter earnings.
About The Bay: Spotty Cell Service Ironic At AT&T ParkAfter AT&T spent $52 million for naming rights, it stands to reason that they'd want their own product to work well at the ballpark.