New iPhone 5 Glitch: Unexpected Data Usage Charges

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(Justin Sullivan/Getty Images)

(Justin Sullivan/Getty Images)

MattBigler20100909_KCBS_0384r Matt Bigler
KCBS's Matt Bigler started as a reporter/anchor in 2004, and is now...
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CUPERTINO (KCBS) – Some iPhone 5 users are reporting yet another glitch in the new Apple device – they are getting hit with big bills for cellular network data usage when they think they are on a WiFi network.

Some users, who think they’re on a WiFi network, are actually downloading data over their cellular network, which means they have been unintentionally burning through their data plans.

KCBS’ Matt Bigler Reports:

Apple has acknowledged the bug and has issued a software update for iPhone 5 users who are on Verizon Wireless’s network.

KCBS Technology Analyst Larry Magid said this is a real issue, especially because of Verizon’s new tiered service plans.

“If you are a Verizon customer, you should go to the about page on your settings and make sure you’ve downloaded the patch,” said Magid. “Users should really watch their data usage and if you think you’re being charged for data that you’re not using, than you should contact your carrier.”

Verizon has issued a statement and said they will not be charging users for unwarranted data usage.

This is just the latest glitch following the release of the newest iPhone from the Cupertino-based company. Apple Maps, the company’s map app on iOS6, has received plenty of criticism from users for errors in directions and a lack of some basic public transit data.

Magid said the flap over data usage is not a surprise as Apple has always created extremely high expectations.

(Copyright 2012 by CBS San Francisco. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

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