Customer Service

(CBS SF)

Customer Service Skills Could Lead To Higher Earning Sales Representative Positions

Customer service jobs are expected to increase nearly 13 percent over the next eight years.

12/24/2014

A Comcast call center in Sacramento. (CBS)

Comcast ‘Embarrassed’ By Employee’s Behavior During Service Cancellation Call With San Francisco Customer

Cable and Internet giant Comcast is apologizing after a tech-savvy San Francsico customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

07/15/2014

Facebook Headquarters

About The Bay: Social Media Firms Shun Traditional Business Practices

In the tech world, phones are apparently so totally yesterday’s news. Want proof? Just try calling a social media company and see – or hear – for yourself.

07/16/2012

(Indranil Mukherjee/Getty Images)

ConsumerWatch: Free Web Service Takes Frustration Out Of Being Put On Hold

A free web service founded two brothers is helping consumers avoid the frustration of being placed on hold for customer service.

03/27/2012

Dismal Earnings Report Expected From Los Gatos-Based Netflix

Netflix has learned some hard lessons about customer service and safisfaction as the Los Gatos-based company prepares to release some dismal 3rd quarter earnings.

10/22/2011

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