Comcast ‘Embarrassed’ By Employee’s Behavior During Service Cancellation Call With San Francisco Customer
Cable and Internet giant Comcast is apologizing after a tech-savvy San Francsico customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.
In the tech world, phones are apparently so totally yesterday’s news. Want proof? Just try calling a social media company and see – or hear – for yourself.
A free web service founded two brothers is helping consumers avoid the frustration of being placed on hold for customer service.
Netflix has learned some hard lessons about customer service and safisfaction as the Los Gatos-based company prepares to release some dismal 3rd quarter earnings.