6 Reasons Small Business CMOs Should Care About Customer ServiceDesk.com Chief Marketing Officer Katy Dormer reveals why the factor that CMOs think least about is the one that can set them apart.
How Customer Service Jobs Can Lead To A High Paying CareerIn today's Jobs Report, Jill Schlesinger has tips for a career in customer service.
Comcast 'Embarrassed' By Employee's Behavior During Service Cancellation Call With San Francisco CustomerCable and Internet giant Comcast is apologizing after a tech-savvy San Francsico customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.
About The Bay: Social Media Firms Shun Traditional Business PracticesIn the tech world, phones are apparently so totally yesterday's news. Want proof? Just try calling a social media company and see - or hear - for yourself.
ConsumerWatch: Free Web Service Takes Frustration Out Of Being Put On HoldA free web service founded two brothers is helping consumers avoid the frustration of being placed on hold for customer service.
Dismal Earnings Report Expected From Los Gatos-Based Netflix Netflix has learned some hard lessons about customer service and safisfaction as the Los Gatos-based company prepares to release some dismal 3rd quarter earnings.