Customer Service

A Comcast call center in Sacramento. (CBS)

Comcast ‘Embarrassed’ By Employee’s Behavior During Service Cancellation Call With San Francisco Customer

Cable and Internet giant Comcast is apologizing after a tech-savvy San Francsico customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.


Facebook Headquarters

About The Bay: Social Media Firms Shun Traditional Business Practices

In the tech world, phones are apparently so totally yesterday’s news. Want proof? Just try calling a social media company and see – or hear – for yourself.


(Indranil Mukherjee/Getty Images)

ConsumerWatch: Free Web Service Takes Frustration Out Of Being Put On Hold

A free web service founded two brothers is helping consumers avoid the frustration of being placed on hold for customer service.


Dismal Earnings Report Expected From Los Gatos-Based Netflix

Netflix has learned some hard lessons about customer service and safisfaction as the Los Gatos-based company prepares to release some dismal 3rd quarter earnings.