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A UPS driver delivers a package in San Francisco. (Justin Sullivan/Getty Images)

ConsumerWatch: UPS Customer Caught Off Guard By ‘Insurance’ Claim Denial

Byron Gee of San Francisco thought he did everything right when he recently shipped two headlights cross-country via UPS. The San Francisco chef re-packaged the headlights in their original boxes and added extra newspaper for cushioning. He made sure there was foam covering the edges of the headlights so they wouldn’t scratch. And when the clerk at his local UPS store asked him if he wanted to pay extra for “insurance,” Gee said “yes.”

06/11/2013

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