Essentials For Creating A Positive Phone Experience For First-Time CustomersPARTNER CONTENT - To compete with corporations, small businesses need to quickly form meaningful relationships with prospective customers.
5 Tips Before You Start Taking Customer CallsPARTNER CONTENT - Connecting with customers and providing excellent over-the-phone service is quintessential to the success of a business.
Why The Phone Call Is More Important In The Digital AgePARTNER CONTENT- Many customers still prefer to communicate via phone, which remains a very important tool even in the digital era.
Study Of Millions Of Phone Calls Finds Californians Among Most TalkativeCalifornians, along with New Yorkers, are among the most talkative people in the U.S., according to an analysis of millions of phone calls.
ConsumerWatch: Complaints Mount Against Telemarketing Robo CallsThe Federal Communications Commission says complaints about illegal telemarketing calls are up 70% since last year, with most of those complaints are coming from people who are on the national Do Not Call registry.
Dozens Of Firearms Seized At Benicia Felon’s Home A Benicia man was arrested Thursday after police found 59 firearms and ammunition in his residence, a police lieutenant said Friday.
ConsumerWatch: Cheap Prison Phone Calls Come With GlitchInmates at California’s state prisons have long complained about the difficulty and expense of making pay phone calls from inside their lockups to their friends, families and lawyers.
Tech Report: Skype Disrupted During Login GlitchSkype has released a new version of its program after some users were unable to sign in.
Bay Area 211 Service Sees Sharp IncreaseThere was a sharp increase in the number of people calling the 211 service in the Bay Area last year.
ConsumerWatch: Scammers Target Payday Loan ApplicantsPayday loans are often a last resort for people in need of cash, but they can include high interest rates and even harassing phone calls. But at least one consumer tells us they can also be an ourtright scam.