(CBS 5) – When Ann Wiggins bought a brand new stainless steel Kenmore washer at Sears, she was thrilled. But after a few washes Wiggins said she noticed threads dangling on a few clothing pieces.

“I noticed some of my fine cotton clothing was developing some small holes or snags,” she said.

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It turned out the drum inside the washer machine had rough edges. “Apparently when they drill these holes in the drum, sometimes those sharp edges are left over,” she said.

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But Wiggins discovered she’s not the only one with this problem. After finding numerous online complaints she called Sears to request a technician. Once a technician diagnosed the problem, Wiggins was informed there would be $1200 repair charge.

But according to Wiggins a Sears representative said there would be no cost to replace the defective drum. Frustrated after being sent to a third-party company, Wiggins decided to contact ConsumerWatch where our volunteers called Sears.

Within one week, Sears agreed to replace the drum for free and apologized for the delay.

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