LOS GATOS (KPIX) – A South Bay hospital has suspended an emergency room physician after she was recorded mocking and laughing at a patient.

Samuel Bardwell said he was rushed by ambulance to El Camino Hospital in Los Gatos after collapsing during basketball practice on Monday. He was not able to speak, was numb and in a lot of pain at the time.

Bardwell said he suffers from debilitating anxiety attacks and this was the worst one yet.

“It’s just heartbreaking because I’ve seen him go in and out of consciousness,” Donald Bardwell, Samuel’s father, told KPIX 5.

Cellphone video shows Dr. Beth Keegstra acting unprofessionally towards a patient in El Camino Hospital in Los Gatos on June 11, 2018. (Donald Bardwell)

Cellphone video shows Dr. Beth Keegstra acting unprofessionally towards a patient in El Camino Hospital in Los Gatos on June 11, 2018. (Donald Bardwell)

Donald raced to his son’s side. But then, they said they waited for hours while the doctor joked and laughed with the nurses.

“Waiting and waiting and then the nurses would come in and say, ‘It’s going to be a few more minutes,'” the father recalled.

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More than three hours after arriving, Dr. Beth Keegstra finally showed up at Samuel’s bedside, but with a security guard in tow.

“I was just like, ‘Why would there be security, when I have done nothing wrong?'” Samuel said.

That’s when Samuel asked his father to get his cellphone ready and record.

“I’m sorry, sir. You were the least sick of all the people who were here who are dying,” Keegstra was heard saying on the video. “You want us to wheel you to your house in a gurney?”

When Samuel said he could not inhale, the doctor responded by laughing. “He can’t inhale? Wow. He must be dead! Are you dead, sir?”

The video also shows the doctor yanking Samuel’s arm when he could not sit up. She was also recorded cussing several times.

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KPIX 5 asked Samuel if he did anything to provoke the doctor. “No. I was completely calm the whole time,” he said.

A spokesperson for El Camino Hospital told KPIX 5 in a statement, “We are saddened and disappointed by the physician’s unprofessional interaction with the patient in the video. The physician is a contracted provider and has been removed from our ER schedule.”

“I think she needs to be terminated. On top of that, the hospital needs to be investigated,” Samuel said.

Samuel and his father believe the doctor thought they were just there to ask for narcotics. Tests eventually performed on Samuel showed he was dehydrated. He was given fluids, along with anti-anxiety and pain medications.

Comments (50)
  1. Samuel Bardwell please ask for a full western blot for lyme disease. I am so sorry that you were mis treated by this ER doc and it is not unusual for this to happen to tick borne disease patients. Panic attacks and anxiety are hallmarks for many with lyme disease.

  2. I was diagnosed with Lyme disease 5 years ago and was taking Antibiotics and Nonsteroidal anti-Inflammatory drug which seemed to help. However, I still suffer from some of the symptoms. My symptoms have always been chronic fatigue, joint pain, and even neurological problems in controlling hand and leg movements. I am a 54 year old female. the Antibiotics wasn’t really working and I could not tolerate them for long due to severe side effects, so this year our family doctor started me on Natural Herbal Gardens Lyme disease Herbal mixture, We ordered their Lyme disease herbal treatment after reading alot of positive reviews, i am happy to report with the help of Natural Herbal Garden natural herbs I have been able to reverse my symptoms using herbs, my symptoms totally declined over a 8 weeks use of the Natural Herbal Gardens Lyme disease herbal mixture. My Lyme disease is totally reversed! Their official web page is naturalherbalgardens . c o m this is a herbal store that will be leaving it’s footprint in this world. I’m 54 and have never been this healthier

  3. Wow, can’t imagine going through that and being received like that on top of things. Mental Issues really need to be taken seriously!

    How did her assistants not report her, doesn’t seem new.

  4. Alix Penrose says:

    A 3-hour panic attack? Uh, no. And if he was waiting 3 hours at the ER when he has an active prescription waiting to be picked up, then he probably should have gone there instead of purposefully to an ER when he was already diagnosed and had the medication available for him. A panic attack does not paralyze someone for 3 hours so you can’t sit up. It just doesn’t. This is not a panic attack. And treating a 20-year-old with klonopin for his anxiety attacks is not good medicine so whoever his mental health provider is needs to be looked at.

    As for the ER doc, I can totally see why she’s so frustrated. The patient was not abandoned at the ER as I’m confident he had nurses and technicians assisting to him and updating the ER doc while she truly did have higher priority patients. While her overall attitude and grabbing at him can’t be excused, it’s not worth termination. If we did this to every person at every place of business, then unemployment would be much worse than it is. She needs a course in anger management or something and returned to practice on probation. But termination is too extreme when his whole story just doesn’t add up.

    1. How the heck do you know? My son was the same age when he started suffering from them. Not all anxiety attacks are the same and they are debilitating. Anxiety attacks if left untreated can go on all day! My son’s been taken to the emergency room from his H.S.and the doctor’s never acted like that! They were professional! This doctor deserves to be sanctioned by the medical board!

    2. I wonder if he has ever been screened for sickle cell anemia or some other underlying cause, because it seems to happen when he exerts himself. He was found to be dehydrated, but the pain and panic attack could be the result of a more serious underlying and undiagnosed disorder/illness.

  5. My mother was treated by this same ER physician at the same facility after complaining of severe pain follow abdominal surgery. She received the same treatment. This is not an isolated incident for this doctor. She was mocked and told the symptoms where in here head. It was later discovered that she had a MRSA infection in her spine and lower abdomen when her physician from another facility came into the picture on a subsequent visit.