New Laws In 2015 Could Fix Issues Facing Covered CaliforniaFrom too few doctors, to state regulators who weren't enforcing the law, the set backs and successes of the state's health care exchange have been the topic of many ConsumerWatch reports this year. Now, the new laws in the New Year could fix some of the most significant issues facing Covered California. Julie Watts reports.
Bay Area Family Satisfied With Covered California, Location May Play RoleFor months, KPIX 5 ConsumerWatch has investigated dozens of complaints from people on Covered California. A Contra Costa County family describes their positive experience on the insurance exchange.
Covered California May Not Keep Track Of Complaints From ConsumersThe exchange has insisted it is working to fix problems, but KPIX 5 ConsumerWatch has found that Covered California may not even realize the scope of what needs to be fixed since the agency isn’t actually tracking complaints.
State Investigating Flawed Covered California Doctor Lists From InsurersFor months, KPIX 5 ConsumerWatch has been investigating consumer complaints about Covered California insurance policies. The months long investigation uncovered everything from too few doctors to complaints of insurance bait and switch.
Anthem Covered California Customer Unable To Find Nearby Doctor, Said He Was Told To Cancel PlanFor months, KPIX 5 ConsumerWatch has been reporting that many newly-insured consumers on Covered California haven’t been able to find a doctor under their new plans. Now, even insurers are telling some they are out of luck.
Insurer Admits Nearly 1,000 Doctors Wrongly Placed On Covered California Provider ListTwo months after KPIX 5 ConsumerWatch first reported about some doctors listed on the Covered California exchange were actually not accepting the plans, insurer Anthem Blue Cross admitted that nearly 1,000 doctors were erroneously listed.
ConsumerWatch: Some Covered California Patients Say They Can't See A DoctorWhile open enrollment for coverage under the Affordable Care Act is closed, many of the newly insured are finding they can’t find doctors, landing them into a state described as “medical homelessness.”
Lawmaker May Crack Down On Flawed Doctor Lists On Covered CaliforniaA state lawmaker said a fix is needed to address the inaccurate provider lists offered by some of the insurance companies selling insurance on Covered California, the state’s insurance exchange.
Covered California Enrollees Complain About Limited Doctor Choices NearbyCalifornia’s health care exchange promised potential customers they would have enough physicians to choose from. But some new enrollees, including an Alameda County woman, are discovering that their doctor choices are extremely limited.
ConsumerWatch: Covered California Enrollees Complain Of Bait & SwitchA growing number of people who purchased health insurance through California’s state run exchange are complaining that they were misled about the availability of physicians in the network. Some are calling it a bait and switch.
ConsumerWatch: Many Reasons For Inaccuracies In Covered California DirectoryDoctors, the insurance industry, and California’s medical establishment are shedding light on why there were so many inaccuracies in the now-removed Physician Directory on the Covered California website.
ConsumerWatch: Some Doctors Surprised To Be On Covered California Provider ListAfter KPIX 5 ConsumerWatch revealed confusion over which physicians are accepting patients under Covered California, some doctors who did not want to accept patients on the exchange said they were surprised to find out they were on the exchange's list of providers.
Covered California Removes Doctor Lists After KPIX 5 Report Finds MistakesCovered California is shutting down a major portion of its website after a KPIX 5 ConsumerWatch investigation revealed inaccuracies in their list of doctors accepting insurance.
ConsumerWatch: Some Doctors Listed By Covered California Not Taking CoverageSome frustrated enrollees of Covered California are accusing the insurance exchange of false advertising, after they said doctors listed on their website aren’t actually accepting Covered California plans.