SAN FRANCISCO (AP) — United Airlines has apologized to a French woman after she wound up on a plane to San Francisco instead of Paris from a New Jersey airport.

Lucie Bahetoukilae was scheduled to fly from Newark to Paris last month. Bahetoukilae, who only speaks French, ended up in San Francisco after boarding a plane at the gate that corresponded with her ticket.

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Bahetoukilae’s niece, Diane Miantsoko, says United made a last-minute gate change that her aunt missed. Miantsoko says United staffers scanned her aunt’s ticket and seated her in an open seat anyway.

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She eventually made it to Paris after an 11-hour layover in San Francisco and 28 hours of travel.

United says it apologized “for this unacceptable experience,” and that it’s working to prevent it from happening again.

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